FAQ
Frequently Asked Questions
Everything you need to know about shopping with Friday Home. ♡
Orders
Can I change or cancel my order?
We begin preparing orders as quickly as possible. If you need to make a change, please contact us as soon as possible.
Once an order has been processed or shipped, we are unable to make changes or cancellations.
Can I change my shipping address?
Please double-check your shipping address before placing your order.
If your order has not yet been processed, contact us as soon as possible and we’ll do our best to help. Once shipped, we cannot guarantee that an address can be changed.
Shipping
Where do you ship?
We currently ship across Canada and the United States.
How long does it take to process my order?
Most orders are processed within 1–3 business days.
Processing times may be slightly longer during new releases, promotions and holidays.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking information.
What if my package is delayed?
Carrier delays can occasionally happen due to weather, high shipping volumes or other circumstances outside of our control.
If your tracking has not updated for an unusual amount of time, please contact us and we’ll be happy to assist.
Returns & Final Sale
Can I return or exchange my order?
Due to the nature of our tableware and drinkware products, all purchases are final sale and are not eligible for returns, exchanges or refunds.
Please review product descriptions, measurements and photos carefully before ordering.
What if my item arrives damaged?
We carefully pack every order, especially our fragile pieces.
If an item arrives damaged or broken, please contact us within 48 hours of delivery and include your order number along with clear photos of:
- The damaged item
- The shipping box
- The internal packaging
Please keep all original packaging until your claim has been reviewed.
Product Information
Why does my item look slightly different from the photos?
Small variations are normal, particularly with ceramic, glass and handcrafted products.
Variations in colour, glaze, texture, shape and size—as well as small pinholes, bubbles or glaze marks—may naturally occur during manufacturing and are not considered defects.
These little differences are part of what makes each piece unique. ♡
Are your products dishwasher or microwave safe?
Care instructions vary by product.
Please check the individual product description before using an item in a dishwasher, microwave, oven or freezer. If suitability is not specifically stated, please do not assume the item is safe for that use.
Gift Wrapping
Do you offer gift wrapping?
Yes! ♡
We offer complimentary gift wrapping on Friday Home orders.
Select “Make it a Gift” on the product page before adding the item to your cart.
Can I include a gift message?
Yes. After selecting the gift option, you can add a personal message for the recipient at no additional charge.
Will prices be included with my gift?
Orders selected as gifts can be prepared without pricing information in the package.
Payments
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit cards, Shop Pay, Apple Pay, Google Pay and other supported payment options.
What currency will I be charged in?
Your displayed currency may depend on your selected country or region. The final currency and total will be shown before you complete checkout.
Still Need Help?
We’re always happy to help. ♡
Please visit our Contact Us page and include your order number when contacting us about an existing order.
Little joys for everyday living.